Tour

Mobile

WirelessFieldService provides mobile software for field users/technicians and a web-based component for dispatchers, managers, owners, customer service, etc.

The mobile software runs on Windows Mobile devices such as:

Motorola MC55 and MC75
Intermec CN3, CN4 and CN50
Consumer devices from Verizon, AT&T and T-Mobile such as the HTC Fuze, AT&T Tilt and HTC Touch Pro 2

The typical workflow for mobile user follows.

Logon
Main Menu Menu options are shown based on the security roles assigned to the user by your administrator
Work Order List View work orders by day View all work orders Show parts scheduled for work orders – this allows drivers to load the parts they need for one day or for all work orders
View on Map View customer addresses on a map and get driving directions Optionally, you can add on GPS tracking and navigation, which provides on-screen turn-by-turn directions and voice commmands
View or Set Work Order – Status Techs can open a work order to start work or set a status Status changes are sent in real-time back to the central dispatch, so they know when techs arrive on-site, are running late, waiting parts, etc.
View or Set Work Order – Customer View customer details
View or Set Work Order – Contact View the contact for the work order, so techs know who to contact and where they are located at the customer
View/Add Parts Add parts to a work order by scanning or by parts lookup
Lookup Parts to Add to Work Order If you don’t have a barcode scanner or need to find parts by description, you can use a fast parts lookup screen WFS supports parts catalogs greater than 10,000 items
View/Add Labor to Work Order Track and add labor associated with the work order
Customer Electronic Signature Provide Proof of Delivery (POD) by having customers electronically sign the work order for approval Signatures are available as images and print on completed work orders Work orders can be automatically emailed to customers once complete